Terms and Conditions
Terms and conditions
Terms and Conditions of Trading
Interiors For Homes Ltd.
These Terms and Conditions of Trading apply to all consumer contracts between Interiors For Homes Ltd, Company Reg No. 6752465, and our subcontractors ("us/we/our") and the Customer ("you/your") in relation to all sales of goods and services. Special Terms and Conditions apply to sales from our Clearance Range, as set out below in Clause 10.
1. Product Specifications
1.1 Some furniture is made from quality natural wood. Some woods will mellow with age due to exposure to sunlight.
1.2 We will endeavour to match the colour and texture of the fabric of your sofa to the samples chosen as accurately as possible, but variations in both the colour and texture may occur.
1.3 Some self-assembly may be required on certain products.
2. Measurements
2.1 It is your responsibility to ensure that the furniture ordered will pass freely through into your room of choice. If you are unsure, we can arrange to have the accessibility of your room of choice checked. There is a small charge for this service.
2.2 Please note that the delivery charge includes no allowance for the removal of doors, windows or other fixtures unless specifically stated. We can arrange for our specialist delivery consultants to visit your home and carry out this work. You should allow a reasonable amount of time for this work to be carried out and any work will be subject to an additional charge.
2.3 Interiors For Homes Ltd. can hold no responsibility for errors made by customers. If you are unsure, we can arrange to have the windows measured, there is a charge for this service.
2.4 The measurements of all furniture and furnishings made by us will be as accurate as possible, but are nevertheless approximate.
3. Prices
All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.
4. Payments
4.1 In the case of all goods, we will require payment in full at the time of purchase.
4.2 We will contact you as soon as possible to advise you of your estimated delivery date. Please see clauses 5.1 and 4.2 for details. Only once we have received the balance of any monies due in cleared funds, will we be able to confirm your actual delivery date.
4.3 If you pay by credit, charge or debit card, the transaction will be handled for you by Netbanx. The total amount payable by you regardless of the method of payment is the same.
4.4 If you pay by credit card or use any other method of payment which involes interest or any other charges, we are not responsible to refund you those charges, if you require your money back due to non satisfaction of our product. We are only obliged to refund you the money spent over our site.
4.5 PLEASE NOTE, OUR COMPANY "Interiors For Homes Ltd." DO NOT STORE ANY OF YOUR FINANCIAL DETAILS ON FILE OR ONLINE. THIS IS TO SAFE GUARD ANY OF YOUR PERSONAL INFORMATION.
5. Delivery
5.1 For purchases from our Collection, we will contact you to arrange a delivery date when the furniture has been received into our warehouse. We must be able to deliver the furniture into your home within 14 days thereafter. If we are unable to do so due to your default, we will make a charge for storing the furniture beyond this point, which is payable in advance. We will advise you of this charge at the relevant time. After the expiry of 2 months your order shall be cancelled and we shall return the balance of the monies due to you, less the deposit and an administration charge of £50 and any storage charges payable.
5.2 We will deliver your goods on weekdays or weekends to any UK mainland address, for Northern Ireland and Republic of Ireland additional delivery charges apply, enquire for our latest delivery charges.
5.3 Any changes made by you to the content of your order will impact on your delivery date.
5.4 If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date, we reserve the right to charge you further for any subsequent deliveries.
5.5 You are responsible for providing a safe and reasonable means of access from the public highway to the place of delivery. If our delivery staff considers that access is unsafe, then we will not deliver the goods until safe access is provided. You are obliged for provide any required parking permits in advance.
5.6 If we are unable to deliver the goods due to there being no safe or reasonable means of access to the place of delivery, we shall be entitled to cancel your order and refund your payments less your deposit, delivery charges and an administration fee of £50.
5.7 If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value thereof.
5.8 Time of delivery is not of the essence in these Terms and Conditions of Trading. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Interiors For Homes Ltd. or delay due to any reasonable rescheduling of delivery.
6. Returns and Refunds
Most furniture, which is made or altered, is done so specifically for you. Once furniture is ordered from our collections, or you order made-to- measure products, your order may not be cancelled by you. For all other furniture orders were items are already in stock, you have the right to cancel the order up to 14 days before the delivery date however, if you do so, we shall retain the deposit, together with an administration charge of £50. Once delivered no furniture may be returned nor will we provide any refund unless it is defective or has been accidentally damaged by us in the course of delivery. If any item is damaged due to incorrect measurements of the delivery location, this is the responsibility of the customer not Interiors for Homes Ltd. This does not affect your statutory rights.
7. Guarantees
7.1 The provisions of this clause 7 apply in addition to your statutory consumer rights in relation to faulty or miss-described goods. These rights are not affected by the guarantee.
7.2 For the purpose of this clause 7 the guarantor is Interiors For Homes Ltd., registered address: Woodward Road, Kidderminster, Worcestershire, DY11 6NU.
7.3 Our Products carry a 1 Year guarantee against faulty workmanship and/or faulty materials. Our made to measure Products are also guaranteed for 1 year.
7.4 Guarantees may not be transferred.
7.5 These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.
8. Claims Under Guarantee
8.1 In the event of a claim under guarantee occurring, please contact Interiors For Homes Ltd., with the following information: - the date of purchase, your address and contact details and a summary of the problem.
8.2 We will endeavour to repair the defective goods free of charge. If a repair is not possible you will be offered a replacement and only if a suitable replacement is not available will you be offered a refund.
8.3 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the goods themselves. This does not affect your statutory rights.
8.4 Our guarantees are limited to goods sold and retained in the United Kingdom (including Northern Ireland and Republic of Ireland), and used solely for private and domestic purposes.
9. Other Services
Furniture Protection
Details of our Guardsman furniture protection scheme are available on request in store. Separate terms and conditions apply.
10. Internet/Web Purchases
The following Terms and Conditions in this clause 10, apply only to purchases made through our Website and will not apply to purchases made in person or by telephone.
10.1 All of our made-to-measure Products are made to your exact specification and therefore cannot be cancelled once we have accepted your order.
10.2 In respect of all other purchases you have the right to cancel up to 8 days after the delivery date. You must keep the product in saleable condition and retain the packaging in the original condition it was provided.
10.2.1 Initial delivery charges will not be refunded with the exception of item(s) returned due to damage or a fault. A second delivery charge will be applied for the collection of the goods.
10.3 Should you require a refund or have any other query or complaint, please contact our Team on 01562 633226.
10.4 Our Head Office is at Interiors For Homes Ltd., Woodward Road, Kidderminster, Worcestershire, DY11 6NU. Our registered office is noted in Clause 7.2.
10.5 The following clauses apply to our Internet site and Web/Internet orders only.
10.5.1 Our website has been designed for your convenience and if you have any comments, questions queries or if you have experienced any technical difficulties,, please contact our customer service, contact details found on our website.
10.5.2 We endeavour to display as accurately as possible the colour of products as they appear on the website. However we cannot guarantee that your monitor will accurately reflect the colour of the product delivered.
10.5.3 The contract shall not be concluded until we have received your valid credit card charge or debit card payment details and we have accepted the order by way of a confirmation by return e-mail to the address that you have given during the registering procedure and upon ordering.
10.5.4 Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that errors may occur. We will use our best endeavours to rectify any errors as swiftly as possible but we cannot be held responsible for any losses incurred.
10.5.5 We are entitled to refuse any order placed by you.
10.5.6 To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the website. We cannot accept any liability for any particular material on the website or as a result of any use or reliance placed upon information contained on the website.
10.5.7 Any material downloaded or otherwise obtained through the use of this website is done so at your discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials.
10.5.8 We control and operate the website from our offices in England. Accordingly the laws of England and Wales govern claims relating to, and including the use of the website and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of any dispute between Interiors For Homes Ltd. and you the laws of England and Wales will apply at all times.
10.5.9 The furniture you order is made specifically for you in the UK. Once successfully delivered and signed for, the furniture may not be returned nor will we provide any refund unless it is defective or has been accidentally damaged by us in the course of delivery.
10.5.10 The above do not affect your statutory rights.
10.6 The following clauses regarding Delivery apply to our Internet site orders only.
10.6.1 We will contact you within 21 days of your order to discuss delivery.
10.6.2 Standard Delivery is a two-man service. We will deliver the items to the room of choice, un-package and attach feet if required.
10.6.3 Standard Delivery is a weekday delivery to any mainland UK address that is accessible by one of our standard delivery vehicles (weight 10t max gross, dimensions 26' long, 9' wide and13'6' high).
10.6.4 Non-standard deliveries by quotation - please email:- our customer services found in our contact details.
10.6.5 Access. It is your responsibility to ensure that the furniture ordered will pass freely through into your room of choice. Our standard delivery include no allowance for removal of doors, windows or other fixtures.
11. Clearance Range
The following Terms and Conditions apply only to purchases from our Clearance Range. In the event of conflict, these Terms and Conditions set out in this clause 10 prevail.
11.1 Payment must be made in full at the time of the purchase.
11.2 Purchases will be delivered within 14 days from the date of purchase. You will be notified of the delivery date as soon as possible after the time of purchase. You may with the consent of Interiors For Homes Ltd. arrange for collection of the goods yourself.
11.3 You should thoroughly inspect the furniture prior to purchase. No refunds will be given, unless the goods are faulty. The goods are subject to the terms of our standard guarantee, set out in clause 7.3 This does not affect your statutory rights.
12. Data Protection
Interiors For Homes Ltd. comply with the Data Protection Act 1998 ("the Act"). We process your personal data in accordance with the Act.
13. Applicable Law
These Terms and Conditions of Trading are governed by and are to be construed in accordance with the laws of England and Wales.
Like every business we do have several terms and conditions. We strongly recommend you read our terms and conditions fully before placing your order.
If you require any information about our Terms and Conditions please contact us.
All our contact information can be found on our contact us page.
